FAQ
Frequently Asked Questions - Roxique
What types of phone cases does Roxique offer?
At Roxique, we are proud to offer our customers premium-quality phone cases that combine both style and function. Our phone cases come in two sleek finishes: Glossy and Matte, so you can choose the one that suits your style best. Each case features a dual-layer protection system, including a shock-absorbent TPU interior and a hard Polycarbonate shell, designed to provide your phone with the utmost protection against drops, bumps, and scratches.
Our cases are thoughtfully designed with raised bezels for extra protection of your screen and camera, ensuring they are less vulnerable to damage from direct impacts. Despite their robust protection, our cases support wireless charging (please note, MagSafe is currently excluded) and are UV resistant to prevent yellowing over time. Additionally, they boast an anti-scratch finish and are shock-resistant, ensuring your phone stays secure and looking great. We've also made sure that all ports are easily accessible for your convenience.
Do you cater to all major phone brands and models?
We strive to cater to a wide range of devices, particularly focusing on the latest and most popular models to ensure everyone can find a case that fits their phone perfectly. Currently, we offer cases for the following devices:
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iPhone Models:
- iPhone 15, 15 Pro, 15 Plus, 15 Pro Max
- iPhone 14, 14 Pro, 14 Plus, 14 Pro Max
- iPhone 13, 13 Mini, 13 Pro, 13 Pro Max
- iPhone 12, 12 Mini, 12 Pro, 12 Pro Max
- iPhone 11, 11 Pro, 11 Pro Max
- iPhone X, XR, XS, XS MAX
- iPhone 8, 8 Plus
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Google Pixel Models:
- Google Pixel 7, 6 Pro, 6, 5 5G
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Samsung Galaxy Models:
- Galaxy S23, S23 Plus, S23 Ultra
- Galaxy S22, S22 Plus, S22 Ultra
- Galaxy S21, S21 Plus, S21 Ultra, S21 FE
- Galaxy S20, S20+, S20 Ultra, S20 FE
- Galaxy S10, S10E, S10 Plus
We are constantly updating our product range to include cases for new phone models as they are released. If you don't see your device listed, please check back soon or contact our customer service team for more information.
Ordering Process at Roxique
How can customers place an order?
Placing an order with Roxique is a seamless and straightforward process designed for your convenience. Here’s how you can secure your premium phone case in just a few steps:
- Visit our website at roxique.com and explore our wide range of phone cases.
- Once you've found your perfect case, select the variant (Glossy or Matte finish) that suits your style.
- Enter your payment details and shipping address. Don’t worry about shipping costs; we offer free shipping to all our customers in the UK! And reasonable prices for other countries.
- Complete your order, and sit back and relax. Your new phone case should be with you in 4-6 working days if you are located in the UK or the US. For the rest of the world, check our FAQ for our full list of delivery prices and times.
We've made it our mission to ensure that your shopping experience is as easy and enjoyable as possible. If you encounter any issues or have any questions, our customer service team is here to help.
Can customers customize their phone cases?
While our current range does not offer fully customizable cases, we understand the desire for that personal touch. As such, we are in the process of adding this.
Pricing and Payment Information
What is the price range for Roxique phone cases?
To celebrate spring, we're delighted to offer our customers a special 20% off sale on all our phone cases. During this promotion, you can purchase our premium phone cases for just £18.99 each. This special offer is a fantastic way to enjoy our top-quality cases at an even more affordable price. Please be aware, this is a limited-time offer, and after the promotion ends, our phone cases will return to their regular price of £23.79. We recommend taking advantage of this great deal while it lasts!
What payment methods does Roxique accept?
We strive to make your shopping experience as convenient as possible by accepting a wide range of payment methods. At Roxique, you can pay using:
- Visa
- MasterCard
- Maestro
- Union Pay
- Shop Pay
- Apple Pay
- Google Pay
- American Express
- Discover
This variety ensures you can select the payment method that's most convenient for you, simplifying your purchase process.
Does Roxique offer any financing or payment plans?
Currently, Roxique does not offer financing options or payment plans. However, we understand the importance of flexible payment solutions for our customers and are considering introducing such services in the future. Stay tuned for any updates regarding financing options or payment plans as we continue to improve our services to better meet your needs.
Shipping Information
Does Roxique offer free shipping?
Absolutely! At Roxique, we are pleased to offer free shipping on all orders within the United Kingdom, United States, Australia and New Zealand. We believe in providing our customers with an exceptional shopping experience, which includes removing the hassle and cost of shipping. Whether you're purchasing a single phone case or stocking up on several, the price you see is the price you pay, with no additional shipping fees.
How long does delivery usually take?
Our goal is to get your new phone case to you as quickly as possible. Once you place an order, we take 1-3 days to process it. After processing, your order will be shipped, which typically takes an additional 2-3 days. Please note, we do not process or ship orders on weekends. Therefore, you can expect your Roxique phone case to arrive within 4-6 working days from the date of your order, allowing you to enjoy your purchase without a lengthy wait. But please scroll down to see our delivery times to your country.
Do you provide tracking information for orders?
Yes, we do. To keep you informed every step of the way, we provide tracking information for all orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. This way, you can monitor your order's progress and know exactly when to expect your new Roxique phone case. Should you have any questions or concerns about your order's status, our customer service team is always here to help.
Returns and Exchanges
What is Roxique's return policy?
At Roxique, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If your phone case arrives damaged, we accept returns within 30 days of receipt. We understand the importance of having a phone case that's not only stylish but also in perfect condition to protect your device. If you encounter any issues with your order, please don't hesitate to reach out to us.
How do customers initiate a return or exchange?
Initiating a return or exchange with Roxique is simple and straightforward. If you need to return a damaged phone case, please email us directly at returns@roxique.com. In your email, include your order number, the issue with the product, and any relevant photos of the damage if possible. Our customer service team will promptly respond with instructions on how to proceed with the return process, ensuring a smooth and hassle-free experience.
Are there any items that cannot be returned or exchanged?
While we strive to accommodate our customers' needs, there are certain conditions under which returns or exchanges are not possible. We cannot accept returns or exchanges for unwanted items or items that have been excessively damaged beyond the initial damage reported. Our return policy is designed to address issues with product quality or damage incurred during shipping, and we encourage customers to carefully consider their purchases to avoid the need for returns on unwanted items.
Customer Support
What are your customer service hours?
Our customer service team is dedicated to providing you with around-the-clock support. We are available 24 hours a day, Monday through Saturday, to assist with any queries, concerns, or feedback you may have. Our goal is to ensure your shopping experience with Roxique is as smooth and enjoyable as possible.
How can customers contact your support team?
Currently, the best way to get in touch with our support team is by emailing us at support@roxique.com. Our team is committed to responding to all inquiries promptly and efficiently, providing you with the assistance you need at any time of the day.
Additionally, we are excited to announce that phone support will be coming soon! This will provide you with another convenient way to reach out to us for immediate assistance. Stay tuned for updates on when this service will be available.
Promotions and Discounts
Do you offer any first-time buyer discounts or loyalty programs?
Yes, at Roxique, we value our customers and want to show our appreciation from the very start. We offer a 5% discount to all customers who sign up with us. This isn't just a one-time offer; it's 5% off forever on all your purchases. Moreover, our loyalty doesn't stop there. The longer you stay subscribed with us, the more discounts and benefits you'll receive. It's our way of saying thank you for being a part of the Roxique family and ensuring you always have access to the best deals for protecting your devices.
How can customers find out about upcoming promotions or sales?
The best way to stay in the loop about our upcoming promotions, sales, and exclusive offers is by subscribing to us. When you sign up, not only do you unlock a perpetual 5% discount, but you also ensure you're always informed about our latest deals and offerings. Subscribing is simple: just visit our website and enter your email. We promise to keep you updated with all things Roxique, so you never miss out on an opportunity to save or discover our newest products.
Environmental and Ethical Practices
Are Roxique phone cases made from sustainable or recycled materials?
At Roxique, we are committed to reducing our environmental footprint and ensuring our operations are as sustainable as possible. While our phone cases are not currently made from recycled materials, we adopt a made-to-order production model. This approach minimizes waste by ensuring that no unnecessary materials are produced or left unused. By producing cases only as they are ordered, we can significantly reduce potential waste, contributing to a more sustainable and environmentally friendly manufacturing process.
Does Roxique have any ethical or environmental certifications?
As of now, Roxique does not hold specific ethical or environmental certifications. However, our commitment to sustainability is reflected in our production practices and our ongoing efforts to explore more eco-friendly materials and processes. We are constantly looking for ways to improve our environmental impact and contribute positively to our planet. Stay tuned for future updates as we continue to evolve our practices in line with our commitment to sustainability and ethical responsibility.
International Shipping
Do you ship internationally?
Yes! Please see below:
Shipping Rates:
United States: Free shipping for all weight ranges.
United Kingdom: Free shipping for all weight ranges.
Australia & New Zealand: Free shipping for all weight ranges.
Shipping Times:
United States: 2 - 6 business days
United Kingdom: 3 - 6 business days
Australia: 3 - 8 business days
New Zealand: 7 - 16 business days
Policies
What policies do you have?
Please take a look at our policies that are located at the top of the website under 'Our Policies'.